ServiceMaster Quality Cleaning 316-943-9834

Fire Damage

Fire Damage

UNDERSTANDING FIRE & SMOKE DAMAGE

Fire Damage

During a fire, smoke is driven by heat created by flames. No matter where the fire originates, smoke may penetrate throughout a building structure. Smoke also combines with humidity and can form corrosive residues that may cause secondary damage. Long after the fire is put out, the damage can continue as remaining free-floating smoke settles on horizontal surfaces and contents.
Fire does burn, but residual smoke may burn as well. This is sometimes called etching, pitting or chemical burning. Quick response and action are critical. The more time that elapses before treatment, the greater the damage.

ServiceMaster Restore is a high reputable, licensed, insured and endorsed provider of fire and smoke restoration services. In addition to our years of experience, our uniformed Restoration Technicians have completed advanced training in fire mitigation, restoration systems and corrosion control. We also require continuing education to learn about new techniques and equipment to better serve you in your time of need. It is our goal to restore your property as quickly and efficiently as possible. Depending on the source, nature and size of the fire, the cleaning and restoration may require several phases before completion.

We work to restore all property to a pre-loss condition when possible. Some items cannot be restored. Others could cost more to restore than they are actually worth. We will advise you and your insurance claim representative, and explain the limits of what we as professional restorers can do. We identify the type of fire and smoke problem and the scope of the damage. The assessment includes a thorough visual inspection with photo documentation to determine the extent of the damage, enabling us to form the most effective plan for returning your property to pre-loss condition as quickly as possible. To ensure proper claims investigation, the area where the fire started must be secured and undisturbed until release for cleaning by your insurance representative.

If you have experienced fire damage in Wichita, call ServiceMaster Quality Cleaning now.

Faqs

How long will the restoration process take?
Because there are many variables and many services involved in fire and smoke restoration, it is difficult to predict exactly how long the complete restoration will take. Consult with your ServiceMaster Restore Restoration Technician on the estimated dates and phases of your restoration project.
Can I clean it myself?
We suggest that you do not attempt any “do-it-yourself” cleaning methods without consulting your ServiceMaster Restore Restoration Technician. Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions and using correct dilution rates are just some of the ways a fire restoration technician expertly controls the results. Professional cleaning systems and products used by experienced, trained ServiceMaster Restore Restoration Technicians give you the best chance for the complete restoration of your belongings.
What are some safety concerns?
At ServiceMaster Restore, occupant and worker safety is top priority. During the initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. Burnt electrical cords and appliances are separate out for disposal and questionable electrical appliances are unplugged and tagged for evaluation of safe operation. Electrical power may be turned off and kept off until evaluation by a licensed electrician.
Can I turn on my heating and air conditioning unit?
We recommend that you not t urn on your furnace or air conditioning unit without clearance from the HVAC contractor.
What items do I keep in my possession?
  • Cash
  • Checkbooks
  • Flammables
  • Gasoline Cans
  • Medications
  • Personal Documents
  • Pets
  • Stamp/Coin Collections
  • Valuable Jewelry
  • Valuable Paintings
  • Weapons/Ammunition
How do I keep track of non-restorable items?

We recommend you make a list of items (including food items) deemed non-restorable. Use a format like the sample below, or obtain a similar form from your insurance company. Make a copy for your insurance company and keep one for yourself.

Do I need to move out of my property during this process?

This is ultimately your decision. Some things you may want to consider are safety concerns, odors, electricity, noise from equipment, etc. If vacating your premises for any length of time consider the following: forward your mail to your temporary residence; stop newspaper and other deliveries; notify utility company, Cable Company, etc. of temporary suspension of services.

Do I need general contractors?

There are some items that may require general contractors such as drywall/painting; electrical; plumbing; roofing; framing/finish carpentry; flooring/carpet; installation of doors, windows, cabinets, post-construction cleanup, etc.

Do my belongings need to be moved away from the premises?

Depending on the source, nature and extent of the fire it may be best to remove all belongings to a secure facility for cleaning, storage and to make for restoration or construction. ServiceMaster Restore will work with you and your insurance claims representative to manage this process.

Will I have access to my belongings while they are in storage?
Yes, with advance notice we can schedule time for a ServiceMaster Restore Restoration Technician to meet with you and provide access to your requested times. A service charge may apply.
What about special items? Artwork, china, heirlooms, etc.
Some high-value items require restoration by a specialist. Working with your insurance claims representative, we can help you identify these and locate a qualified restorer.
Who is responsible for paying for the service?
Ultimately you, the property owner, are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full.