ServiceMaster Quality Cleaning 316-943-9834

Residential Water Damage Cleanup

The Drying Process

NO MATTER THE CHALLENGE, OUR TEAM IS READY.

ServiceMaster Clean is a highly reputable, licensed, insured and endorsed water damage service provider. In addition to our years of experience, our qualified technicians have completed advanced training in water mitigation, dehumidification systems, mold remediation and corrosion control. They also seek continuing education to learn about new techniques and equipment to better serve you in your time of need.

UNDERSTANDING THE WATER MITGATION PROCESS

The Drying ProcessFirst we identify the source of the problem and the scope of the damage. A thorough examination using specialized moisture-detection meters, probes and sensors to determine the extent of the damage enables us to form the most effective plan for returning your property to normal as quickly as possible. Our inspection may include identifying possible hoses or other parts that may have been the cause, tagging these for the insurance company and providing photo documentation.

The Drying ProcessIn flooding, water typically spreads out and flows through the path of least resistance, especially toward substructures and lower floors. Porous materials, whether wood, sheetrock or other building materials, will soak up the water, which can even travel upward. The resulting effects can include discoloration, swelling, broken adhesive bonds, delamination (flooring separation), warping and overall breakdown of building materials that make up your property. The more time that elapses before treatment, the greater the damage. Even if the water evaporates unassisted, it can cause damage to ceilings, walls and contents.

The information below is general in nature and aid to you in understanding the processes and procedures in restoring your property and may require up to three phases before completion:

Phase One: Emergency Service
Upon our arrival, a Statement of Authorization will need to be signed before work can begin. A ServiceMaster Clean trained technician will begin by determining if your carpet is salvageable and if the carpet can be dried in place. If so, we will extract as much water as possible. High-velocity air movers and dehumidifiers will be set up to dry the carpet and subfloor quickly. Equipment must be left on for the designated amount of time to ensure proper drying. The carpet may need to be treated to inhibit microbial growth. If the pad cannot be dried in place, we will detach the carpet from the tack strip and removal the wet padding to expedite the dying process. A pad sample will be taken back to our office to be matched and ordered for the reinstallation. If your carpet is deemed unsalvageable, the technician may advise removing both the pad and the carpet.

Job Site Inspections

It will be necessary for us to have access to your property during business hours throughout the drying process in order to properly monitor the temperature, humidity, and our equipment. Please work with our office on your preferred method for reentry to your property so we can properly monitor the drying process.

Phase Two: Reinstallation/Cleaning
When carpet can be successfully restored, we may need to install new pad and reinstall the carpet. Reinstallation includes restretching, reattaching the tack strip, seam repair and threshold repair and/or replacement. After the reinstallation, carpet is cleaned and deodorized. When the carpet and pad can be successfully restored through in-place drying, the carpet will still need to be cleaned and deodorized. During this phase, any upholstery or other damaged furnishings will be cleaned. If equipment is still present, the technical will remove it at this time.
Phase Three: Structural Repairs
If applicable, after the drying process is complete, structural damage is assessed and the repair phase can begin. At this time, drywall, ceilings and floors will be repaired. If carpet cannot be salvaged, new carpet and pad will be installed. It may be appropriate to complete structural repairs before reinstallation and cleaning.

AT SERVICEMASTER RESTORE, WE UNDERSTAND THE DAMAGE GOES BELOW THE SURFACE.

ServiceMaster Restore methodology meets or exceeds industry standards, adhering to criteria established by the institute of Inspection Cleaning and Restoration Certification (IICRC). Many of our products are proprietary and developed exclusively for use by ServiceMaster Restore. We never stop seeking new technologies and methods that allow us to provide better customer service while lowering overall claim severity. From our fast response to our proven expertise to our ongoing communication, we are committed to restoring your peace of mind. Follow these steps to help keep damage to a minimum.

What To Do In Case Of Water Damage?
  • Damage from water and bacteria growth can begin within hours. Call for professional help.
  • Remove as much water as possible by mopping and blotting.
  • Remove wet area rugs or other floor coverings not permanently attached. Do not attempt to start removing your wall-to-wall carpet.
  • Lift draperies off the floor, loop through a coat hanger and place it on the drapery rod.
  • Wipe furniture, prop up wet furniture cushions for even drying and place aluminum foil under furniture legs.
  • Move photos, paintings and art objectives to a safe, dry location.
  • Do not remove books from shelves. Instead, pack them tightly to prevent warping of pages until a restoration professional can begin this specialized drying.
  • Open drawers, closets and cabinet doors to enhance drying.
  • What Not To Do In Case of Water Damage: (drop down menu)
  • Do not enter a room with standing water until electricity has been turned off.
  • Do not use a regular household vacuum to remove water.
  • Do not lift tacked-down carpet without professional help.
  • Do not use electrical appliances while on wet carpet or flooring.
  • Do not disturb visible mold.

Frequently Asked Questions

How long will it take my property to dry?
Drying time is determined by a combination of factors, including the location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.
How do I know when my property is completely dry?
Properly testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator.
Will turning up the heat help dry things out?
Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the HVAC system; doing so may prolong the drying process.
My wood floors are wet and buckling. Will they have to be replaced?
Wood flooring must be evaluated during the drying process. We employ specialized drying systems and dehumidifiers that enable us to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take up to three weeks or longer. If you filed claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.
What about my wet furniture?
The extent of damage and the construction of the furniture will determine if your furniture can be restored. Your furniture must be dried before damage can be adequately assessed. Non-salvageable furniture will be documented for you, and if any items need to be discarded, a customer release form will need to be signed.
Do I need to move out of my property during this process?
If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must reach on your own. Here are several things to consider. Safety is paramount. Our equipment is as childproof as possible, but we require your supervision to make sure no children play with it. Air movers and dehumidifiers will create noise and make your property drafty for a few days. It is important that the equipment remains on, so if the noise is disruptive to you, you might want to consider an alternative place to stay.
What’s that smell?
It is not unusual to smell odors during the drying process. Increased heat and humidity can also lead to increased odors that may be coming from the drying building materials, or dormant spill and accident areas. Do not confuse these normal odors with the odor of mold. As the drying process continues and humidity levels drop, you’ll notice these odors disappearing on their own. Deodorizers are often used to minimize these effects as well.
Does everything need to be moved out during restoration?
Not usually. If items need to be moved out, we will let you know in advance.
My ceilings are wet. What needs to be done?
Our technicians will evaluate moisture content, determine the severity of the damage and may have to remove some of your ceiling for ventilation. Wet insulation can also be a hazard and may need to be removed.
Should I open the windows to help the drying process?
Opening your windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technician will determine when and if the outside air is appropriate.
Can I walk on the area during the drying process?
It is strongly suggested that you keep the traffic to a minimum. Wearing shoes is recommended for your safety.
Can my carpet be restored or will it have to be replaced?
A few reasons your carpet may or may not be salvageable:

  • Delamination (occurs when the backing separates from the carpet fiber)
  • Loss of adhesion (may be caused by prolonged exposure to water or age of the carpet)
  • Permanent stains
  • Carpet covers wood flooring (to salvage the wood flooring)
  • Sewage contamination
Why does my specialty floor need to be removed?
Nonporous flooring can trap water and prevent it from drying properly.
Why did the technician leave wet carpet on my stairs?
Carpet on the stairs is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, are dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hard wood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
How will you match my carpet pad?
A sample of your pad is brought to our office for a match. When available, an identical pad will be used. When your original pad is not available, we will provide a pad of the same quality, thickness and density. A similar pad may differ in color based upon the time it was manufactured.
What will you do with my area rugs?
Rugs are taken to our warehouse for special care. They need to be dried carefully to minimize bleeding of colors and discoloration. Your rugs will be dried, cleaned and returned.
Why are air movers and dehumidifiers used?
When water damage has occurred, water can be absorbed into the drywall (sheetrock), baseboards, subflooring, etc. Drying these surfaces requires high-velocity air movers to accelerate the release of absorbed water into the air. Dehumidifiers are necessary for removing this excess moisture to help protect property and create conditions for efficient drying. Please do not turn off or move drying equipment without first calling ServiceMaster Quality Cleaning.
Who is responsible for monitoring the drying equipment?
Our water damage mitigation specialists will place and monitor equipment to achieve optimal results in the shortest amount of time. Please make sure no one turns the equipment off or moves it. Please notify our office immediately if the power goes off or if the equipment turns off.
What will it cost to run the equipment?
Based on average electrical rates, it may cost about $1 per day per piece of drying equipment to per rate. Actual costs can vary depending on current rates from your local electricity provider.
What about sewage contamination?
Hard surfaces can be cleaned and sanitized. Affected items that cannot be sanitized require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc., that have been directly affected should be removed during the emergency service visit.
Who is responsible for paying for the service?
Ultimately you, the property owner, are responsible for payment. As the property owner, you will need to sign a form authorizing the work and payment. If this is a covered insurance claim, ServiceMaster Quality Cleaning generally collects only the deductible amount and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered or you decide not to file a claim, you will be expected to pay in full at the time of service.